Question 1

How do I get a price for a tour, package or Nile cruise?

Accepted Answer

Send us the tour or package you like, your travel dates, number of travellers and any preferences. Our team prepares a written quotation — usually within a few hours during business hours.

Question 2

Do I pay when I request a quotation?

Accepted Answer

No. Quotations are free and non-binding. You only pay after you review and accept the itinerary and price.

Question 3

Can I customise an itinerary?

Accepted Answer

Yes. Almost every tour and package can be tailored — different hotels, more nights, private guide, add-on activities. Tell us what you'd like and we'll rebuild the quote.

Question 4

How long is a quotation valid?

Accepted Answer

Quotations are typically valid for 7 days. Hotel and cruise availability may change earlier during peak season (October–April).

Question 5

Do I need to create an account to book?

Accepted Answer

No account is required. Everything is handled by email, WhatsApp or through your secure booking link.

Question 6

Which payment methods do you accept?

Accepted Answer

Bank transfer (EUR/USD), and — where enabled — secure card payment via our online payment partner. Cash payment on arrival is available for some day tours in Egypt; your reservations agent will confirm what applies to your booking.

Question 7

Which currency will I be charged in?

Accepted Answer

Quotations are usually issued in EUR. USD and GBP are available on request. Local Egyptian Pound (EGP) is used only for optional extras paid on the ground.

Question 8

Is a deposit required?

Accepted Answer

For most bookings we ask for a deposit to secure hotels, cruises and internal flights, with the balance due before travel. Exact terms are always written in your quotation.

Question 9

Are online card payments secure?

Accepted Answer

When online card payment is offered, it is processed by certified PCI-DSS providers. We never store your full card number on our servers.

Question 10

Will I receive an invoice?

Accepted Answer

Yes. An invoice and a payment receipt are issued for every confirmed booking.

Question 11

How do I pay by bank transfer?

Accepted Answer

Once you accept your quotation, we email you the bank details with your booking reference. Please add the reference as the payment description so we can match your transfer quickly.

Question 12

How do I send you the payment receipt?

Accepted Answer

Your confirmation page includes a secure upload button. Attach a photo or PDF of the transfer confirmation — this is the fastest way for us to release your voucher.

Question 13

How long does a bank transfer take to arrive?

Accepted Answer

SEPA transfers within the EU usually arrive within 1 business day. International SWIFT transfers can take 2–4 business days. We start operational preparations as soon as we see your receipt.

Question 14

Who pays bank fees?

Accepted Answer

Any fees charged by your bank or intermediary banks are paid by the sender, so the full quoted amount reaches our account.

Question 15

What if the transfer is delayed?

Accepted Answer

Send us the receipt and we will hold your booking. If a supplier deadline is at risk, we will contact you with options.

Question 16

Can I cancel or change my booking?

Accepted Answer

Yes. Changes and cancellations are possible; the exact terms depend on the tour, hotel or cruise you booked and are always written in your quotation and confirmation.

Question 17

Do you charge cancellation fees?

Accepted Answer

Some suppliers (hotels, Nile cruisers, internal flights) charge cancellation fees, especially close to the travel date. We pass through only what the supplier charges — no hidden markups.

Question 18

What happens if EGT cancels a trip?

Accepted Answer

If we cancel a tour for operational reasons (weather, safety, force majeure), we offer you a reschedule or a full refund of amounts paid to us for the cancelled service.

Question 19

Do you recommend travel insurance?

Accepted Answer

Yes. We strongly recommend comprehensive travel insurance covering cancellation, medical care and personal belongings. Please arrange it in your country of residence.

Question 20

How do I request a change?

Accepted Answer

Reply to your booking email or message us on WhatsApp with your booking reference and the change you'd like. We confirm feasibility and any cost difference in writing.

Question 21

Do you offer hotel pickup?

Accepted Answer

Yes. Private day tours include pickup and drop-off at your Cairo, Giza, Luxor, Aswan, Hurghada, Marsa Alam, Sharm El Sheikh or Nile cruise hotel.

Question 22

What hotel information do you need?

Accepted Answer

Hotel name, room number and mobile phone. For group tours we may need the meeting-point details you'll receive by email the day before.

Question 23

What time is pickup?

Accepted Answer

Pickup times are confirmed on your voucher, typically 30–90 minutes before the tour start. Long-distance tours (Abu Simbel, Alexandria, Cairo from Hurghada/Sharm) start early.

Question 24

What if my hotel is not on the standard pickup list?

Accepted Answer

Tell us the hotel name at booking. Most tours cover all major hotels in each destination; a small transfer supplement may apply for remote resorts.

Question 25

How will I recognise my driver or guide?

Accepted Answer

You'll receive a WhatsApp message the evening before with the driver's name, vehicle and phone. Our team holds a sign with your name at the hotel lobby.

Question 26

What languages do your guides speak?

Accepted Answer

We regularly operate tours in English, German, Russian, Bulgarian, French, Italian, Spanish and Arabic. Please request your preferred language at quotation time.

Question 27

Are your guides licensed?

Accepted Answer

Yes. All our sightseeing tours in Cairo, Luxor, Aswan, Alexandria, Abu Simbel and along the Nile are led by licensed Egyptologist guides.

Question 28

Can I have a private guide for the whole trip?

Accepted Answer

Yes. Private multi-day guides are available on request; this is a popular option for family or special-interest trips.

Question 29

Will the guide accompany us shopping?

Accepted Answer

Our itineraries do not include forced shopping stops. If you'd like to visit a papyrus or perfume workshop, tell us and we'll add it as an optional stop.

Question 30

Are entrance tickets included?

Accepted Answer

The exact list of included and optional tickets is written on every quotation and voucher — no surprises on the ground.

Question 31

Are your tours family-friendly?

Accepted Answer

Yes. Egypt is a fantastic destination for families and most of our tours can be adapted for children of all ages.

Question 32

Are there discounts for children?

Accepted Answer

Yes. Children usually receive discounted rates on tours, hotels and cruises depending on age. Tell us the ages at quotation and we apply the correct rates.

Question 33

Do you provide child seats?

Accepted Answer

Booster and child seats are available on request for private transfers. Please confirm at booking so the vehicle is equipped in time.

Question 34

Can we adjust the pace for young children?

Accepted Answer

Absolutely. Private itineraries can start later, include hotel breaks and skip long-distance days. Just tell us the ages and preferences.

Question 35

Do Nile cruises accept babies and toddlers?

Accepted Answer

Most 5-star Nile cruisers accept children of all ages. We'll match you with a cruise and cabin suited to your family.

Question 36

Is Egypt safe for tourists?

Accepted Answer

The main tourist areas — Cairo, Giza, Luxor, Aswan, Abu Simbel, Hurghada, Sharm El Sheikh, Marsa Alam and Nile cruises — are actively policed and receive millions of international visitors every year. We monitor conditions daily and follow all official advisories.

Question 37

What health precautions should I take?

Accepted Answer

Drink bottled water only, eat at reputable restaurants and hotels, and pack sunscreen and a hat. No special vaccinations are required for most travellers; check with your doctor before travel.

Question 38

Is tap water safe?

Accepted Answer

We recommend bottled water for drinking and brushing teeth. Bottled water is included in most of our tours and cruises.

Question 39

Do I need a visa?

Accepted Answer

Most nationalities can obtain a 30-day tourist visa on arrival at Egyptian airports, or online via the official e-Visa portal. Please check the latest rules for your nationality before travel.

Question 40

What about local dress code?

Accepted Answer

Egypt is generally relaxed in tourist areas. When visiting mosques or Coptic churches, please cover shoulders and knees. Beach resorts follow international resort dress.

Question 41

What is included in a package?

Accepted Answer

Packages typically include accommodation, guided sightseeing with entrance tickets, private transfers, and — where relevant — internal flights or Nile cruise segments. Every quotation lists exactly what is included and what is optional.

Question 42

What are the classes of Nile cruises?

Accepted Answer

We work with 4-star, 5-star and premium (deluxe) Nile cruisers between Luxor and Aswan, plus traditional dahabiya sailboats. We recommend a cruise based on your comfort level, dates and budget.

Question 43

Are meals included on Nile cruises?

Accepted Answer

Yes. Nile cruises are full board (breakfast, lunch and dinner). Drinks are usually extra unless the cruise is on an all-inclusive plan.

Question 44

Can I combine cities in one package?

Accepted Answer

Yes. Most travellers combine Cairo + Luxor + Aswan (with a Nile cruise) and often add a Red Sea stay in Hurghada or Sharm El Sheikh. We tailor the mix to your dates.

Question 45

Are internal flights included?

Accepted Answer

Internal flights (e.g. Cairo–Luxor, Aswan–Cairo, Cairo–Hurghada) are included in most multi-city packages and shown clearly on your quotation.

Question 46

How do I reach you during my trip?

Accepted Answer

You'll receive a 24/7 operational WhatsApp number with your voucher. Our team is on call throughout your trip — day and night.

Question 47

What if my flight is delayed?

Accepted Answer

Send us a message with your new arrival time. We reschedule the transfer and coordinate with the driver at no extra cost within reasonable limits.

Question 48

What if I get sick during the trip?

Accepted Answer

Contact us immediately. We help you reach a reputable hospital or English-speaking clinic and coordinate with your travel insurer.

Question 49

Can I add extra tours during my trip?

Accepted Answer

Yes. Ask your guide or WhatsApp our office — we can add tours, upgrades or transfers on short notice, subject to availability.

Question 50

How do I leave feedback after my trip?

Accepted Answer

We appreciate honest feedback by email or through Google Reviews and TripAdvisor. It helps other travellers and helps us keep improving.

Frequently asked questions

Booking & Quotation

Payments

Bank Transfer & Receipt Upload

Cancellation & Changes

Pickup & Hotel Details

Guides & Languages

Children & Families

Safety & Travel in Egypt

Packages & Nile Cruises

Support & Emergency Contact